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Contact Us

If you have a question we're here to help, please email us here. kcdistro1 @

It typically takes about 24 hours for your tracking to show up online. If you don't see it right away please wait about 1 day.

Please understand we cannot give you dosage information but you will find active amounts on the different product pages. Kratom in general is active at about 2 grams (3-4 caps) and Kratom Extract is active at 0.5 grams (1 cap). Everyone is different but those are good starting guidelines.

Tracking Shows Delivered but I've not received it
Depending on your post office they may scan the package as delivered but have it kept at the post office. Please contact your local Post Office with the tracking number we sent you and they will be able to find it for you.

Priority Mail
All given transit times on the website are AVERAGES ONLY, there are no guaranteed delivery times even for Prioirty Mail. If you don't receive your order with in 7 business days and haven't seen any movement on tracking please contact us then and we'll look into reshipping your order. Please understand we have no control over the post office once the package leaves our hands.

Please also see our FAQ page for more information on product, ordering, and shipping.

Phone & Address
All customer support is via email at this time, we will get back to you in no later than 1 business day (usually sooner) however our business phone and address are listed below:

(425) 440 8780

Service Center
PO Box 109
Maple Valley, WA 98038

E-mail: kcdistro1 at

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All products are sold as bulk botanicals in specified amounts without claims or instruction

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All Kratom Capsules sold on this site are manufactured in the USA

Fun Fact: Kratom is sometimes also known as Ithang, Kakuam, Thom, or Ketum
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