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Customer Support

Please take a look at our FAQ section below, about 95% of all questions can be answered here, if you can't find an answer we would be happy to help. Please email us here.
* We cannot answer any questions about dosages or consumption of Kratom. Please see Erowid.org for this information.

- Payment Questions
- Shipping Questions

Kratom F.A.Q.
How long does it take to receive my order?
- Most orders ship with in 24 hours and average transit times are about 2-5 business days.

Can you send me Tracking?
- Yes, as soon as your order ships (usually with in 24 hours) we will send you a shipping confirmation via email which will include your tracking number.

Do you ship Anonymously?
- Yes, even though Kratom is 100% legal in the USA we respect your privacy by sending your order in a package with no reference to anything related to Kratom. The return address will show as "Service Center" and your credit card/debit card statement will show as KC Distro.

What are the differences between Kratom Strains?
You can read more about the different strains on the product pages but here's a quick summary:

Bali - Good all around Kratom. Probably the best overall value.
Maeng Da - Top of the line. Connoisseurs grade. High Alkaloid content.
Borneo Red Vein - Similar to Bali. More relaxing properties.

Is Kratom Legal?
Kratom is 100% legal in the USA.

How many capsules per ounce?
There are about 53 capsules per ounce. We do not charge for the capsule weight like most other vendors.

What payments do you accept?
You can make an order with a Credit Card, Debit Card or e-check. Please be aware that e-check take 1-3 business days to clear. Our payment processor is Paypal but you do not need a Paypal account if using any major Credit Card or Debit Cards with a Visa or Mastercard logo.

Where are you located?
We are based in the Seattle area in Washington State. All orders ship from this location. The closer you are the quicker your order will arrive but most orders don't take longer than 4 business days any where in the USA. We are an online only company so no pick ups at this time.

How do I know it's safe to order from you?
First our payment processor is highly encrypted with a 128 bit SSL. Your financial information is not seen by anyone other than the processor, not even us.
Secondly we accept safe forms of payment such as credit cards so you can rest assured that you have recourse to get your money back if anything goes wrong. Not only that but Paypal is another security blanket that will help if anything goes wrong. We will work with you on any issues but this is just an extra safety measure for you.
Thirdly we've been in business since 2009 with many satisfied customers, we are not a fly-by-night operation. If you look up the whois information we've been registered since 2008.
And finally you can read testimonials from our actual customers that will give you an idea of what you can expect when ordering from us.

What if my order is lost in transit?
This is very rare but if you don't receive your order with in 6 business days please contact us and we'll look into reshipping your order free of charge.

Kratom Questions:

International Customers
(outside USA)
please click here to shop Kratom

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Did you Know?
Kratom, when kept in a cool dry place, has a shelf life of at least 6 months. Stock up a bit and save $ on higher quantities.
Tip: You can freeze Kratom for even longer storage.

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Known Benefits of Kratom
Kratom has been used for an unknown yet very long time in it's native areas for it's psychoactive properties. It is unique plant in that it has different effects depending on how much is taken:

At lower doses Kratom is known to act as a stimulant. Reported effects include:

• Feeling Calm
• Less Emotional Stress
• Numbing Physical Pain
• Dream Like State
• Immense Pleasure

One of the most exciting uses of Kratom, because of it's psychoactive properties, is that it has been known to help aid people off addiction to harder substances such as opium or prescription drugs.

Other reported health benefits include:

- Lower Blood Pressure
- Lower Cholesterol Levels
- Lower Blood Sugar Levels
- Antioxidant
- Anti Viral

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Kratom Reviews
- Your product is truly amazing. The price and quality are second to none. I have truly never purchased better Kratom on the Internet. The buying process is simple and the shipping was not only fast and discrete, but also FREE! I am 100% satisfied, and will be buying again soon!
Matthew S.
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